This guide is also available in Welsh (Cymraeg). Whilst the vast majority of pensions and benefits are paid directly into recipients’ bank accounts these days, many older pensioners continue to prefer to collect their pension over the counter at their local Post Office, and the Post Office Card Account enables them to do this. You can only get paid in a different way if you have problems opening or managing an account. I know as a constituency MP that local sub-post offices are so often at the heart of their communities, and I am delighted that this contract will help to secure their future. It remains at the heart of communities and is investing in its network to build a sustainable future. Earlier, Steve Webb visited a Post Office branch in Stanmore to speak to staff and customers about the impact this contract announcement will have.

All content is available under the Open Government Licence v3.0, except where otherwise stated, London Press Office (national media and London area enquiries only – not questions about personal claims), England and Wales (local media enquiries), Department for Business, Innovation & Skills, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases. Write to the department that paid the benefit. Special measures to help fight Covid-19 … Don’t include personal or financial information like your National Insurance number or credit card details. The renewal of the Post Office Card Account will help provide the Post Office network with a more stable future and we look forward to working with the government to explore other ways it can make use of the network. Our. The account also provides the option for claimants who need someone else to collect their money for them – for example because of a disability – to apply for a second card. I’m sure that people in the area will be delighted at the news that they can continue to do this, at the same time as paying their bills or posting a parcel. We’ll send you a link to a feedback form. As a direct result, Universal Credit has seen an unprecedented rise in demand over recent weeks and from March 16 to the end of April, over 1.8 million claims were made across the UK. Monday to Friday, 8am to 6pm 07623 928 975, England and Wales (local media enquiries)

Paula Vennells, Post Office Chief Executive, said: This is welcome news for the millions of people across the country who rely on their local Post Office to provide access to their pensions and benefits. If your benefits are paid to a Post Office card account, you must arrange for your payments to be transferred to your bank, building society or credit union account. From May 11 claimants need to use another account to receive what they're owed, Get the latest coronavirus news - sign up for the Echo newsletter. With nearly 12 000 branches, the Post Office network has an unparalleled reach up and down the country. Their address will be on any letter you’ve received from them. Pakistan Post has been paying the pensions, on behalf of Pakistan Armed Forces to retired Military personals through their Savings Bank Account since 01-07-1993. Work and Pensions Secretary Thérèse Coffey told Parliament that the cost of the contract provided “poor value for taxpayers” given that most people using POCA already have a bank account - it’s cheaper for the DWP to pay money directly into bank accounts than to use the Post Office system. George Thomson, General Secretary of the National Federation of SubPostmasters, said: We welcome today’s announcement by the government, which is good news for our post offices and for the millions of people who rely on them. In common with basic current accounts offered by some high street banks, a Post Office Card Account can be opened without a credit check, meaning that people with a poor credit history are also able to access the service without difficulty. Over half of account users are pensioners and many rely on someone else to collect their payments for them. Around 2.5 million people currently hold one. Read more about the Post Office Card Account, Media enquiries for this press release – 0203 267 5106, Caxton House Benefit payments to Post Office card accounts will stop on 30 November 2021. You can change your cookie settings at any time. “We can use the  HMG Payment Exception Service for people who cannot access any bank account.”. Don’t worry we won’t send you spam or share your email address with anyone. DWP Minister Steve Webb has announced in Parliament today the signing of a new deal with Post Office Limited to ensure the Post Office Card Account remains available until at least November 2021. The new contract realises efficiency savings of 10% compared to the previous contract – saving the taxpayer millions of pounds – but the amount of money paid to subpostmasters for each transaction will remain the same. There are approximately 2.5 million active Post Office Card Account users, which represents around 15% of all benefit claimants and pensioners. 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If your payment date is on a weekend or a bank holiday you’ll usually be paid on the working day before. If your benefits are paid to a Post Office card account, you must arrange for your payments to … This may be different for tax credits and child benefit. Telephone: 0800 085 7133 But it is also recognised that certain groups remain unable to access such services. The announcement is testament to the importance the government continues to place on the Post Office to provide access to public services, and the great strides it has made in its modernisation programme, which has transformed thousands of branches across the UK. You’ve accepted all cookies. The government is keen to encourage all benefit claimants who are able to open a bank account to do so and enjoy the greater transactional services these offer, such as direct debit facilities and the option to have a debit card or cheque book. I am very pleased that we have secured this new contract, which provides good value to the taxpayer, ensures the continuation of a valuable service for pensioners and benefit claimants, and helps safeguard the future of the Post Office network. We use cookies to collect information about how you use GOV.UK. If a customer is not able to collect their payment personally at the Post Office a nominated person (Temporary Agent) can be nominated to collect the payment on their behalf. Post Office card account transfers It will run for 7 years. We have cemented our network as the infrastructure for community banking. Disclaimer: Some services may only be available at Post Offices. This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government. Benefit payments to Post Office card accounts will stop on 30 November 2021. You can only repay tax credits or Child Benefit if you’ve been overpaid.

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