Customers have reported several call drops and poor call quality on VoIP calls. Share your photos and videos with others to prove the truth of your words. Suddenlink is a well-known telecommunications company that provides to the general populace such as cable television services, telephone, internet at a relatively low price throughout states like Louisiana, West Virginia, Texas including other 16 other states across the United States. , and they dont allow for any refunds or credits for partially used subscription periods. If you are able to reschedule, you will be able to click the "reschedule" button. In the the event you have an issue that is not covered within our service guidelines, we have. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. 4. 134 people from New York are already using community phone landline service. It is owned by Altice USA, one of the largest American cable operators. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. Your communication is a gift to us. Ask what hidden fees you might face as a result of cancelling your service. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. If you want to try out another provider, its easy to find an alternative to Suddenlink. . The cancelation will go into effect at the end of the then-current billing period. Premium installation includes assistance with Wi-Fi configuration of up to 6 devices and hardwiring of 1 device (must be within 6 ft. of primary data equipment). To cancel after the first 30 days, please call 1-833-369-1227. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. Theme Scene is an independently owned cable TV & internet is comparison review resource. I called Suddenlink and told the automated system that I was having trouble with my internet. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Secondly, ensure you collect a receipt. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. I then chose the "call you when you are next in line" option. Yes. Follow the IVR prompts to reach a customer service representative. I cant say enough good about this company! You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. Hooray! Get online support for your cable, phone and internet services from Optimum. We can't get your messages right now. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. 5. No, youre not eligible to receive a prorated Suddenlink refund. Be sure to include the date in the file name for easy reference. This will serve as proof in case the equipment is misplaced. Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. Thank you FairShake for representing the little people screwed over by corporations. Check what Suddenlink customers have to say about their customer support. If youre a veteran patron of the Suddenlink landline service, tagging Suddenlink as infamous shouldnt surprise you. While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. , they dont have a very favorable cancellation policy. Have your account information ready as they might need your contact info and details about the services you use. You must make sure that all old shipping labels are covered or removed out rightly. Cancel Direct Line Auto-Renewal Before You're Charged Again! Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. Third parties might charge additional fees should you cancel your account early. 3. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. Log into your account. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. SUPPORT. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. Need help? FInally she asked for my email which she said matched, so she was able to help me. Your IP: The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed Click to reveal That hurts. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. Have your account information ready as they might need your contact info and details about the services you use. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. Call Suddenlink at 1-866-659-2861 and ask about your options. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There are early termination fees that are based on the type of. Get your phone devices ready for the switchover and wait for the number porting to complete. Check for Outages . There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. If you dont see one, try calling tech support at +1-877-794-2724. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. Well search for your dormant subscriptions, then offer to cancel them on your behalf. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. Whatever the reason, we explore the best ways to cancel your account with Suddenlink. Also, you can carry other account managing settings. , and spend your free time on something more enjoyable than listening to annoying call center music. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. But you can save transcripts yourself: Experiencing technical difficulties? The complaint has been investigated and resolved to the customers satisfaction. We strongly recommend that you upgrade to a more current browser. "@jin_chateau Hello Jenn! and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. You will see a window with a calendar of dates. Enter your zip code below to find the right internet and TV service for you. This service cannot be rescheduled online. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. A population of about 6.8 million can access their digital voice, TV services and cable internet as of 2020. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). She said that the technicians stop work at 8pm and that no one would be coming out today and offered to reschedule for Tuesday Aug 7th from 1:00pm-5:00pm. You must have JavaScript enabled to use this form. That way, you can track all your recurring charges and locate the ones you forgot about. State your reason for termination of service. Select Early Cancel. Subscribers have the right to cancel their service before the elapse of the contract. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. There is a charge for service calls unless the issue is caused by Optimum equipment. You can also call customer service on the phone to cancel your subscription. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. All services not available in all areas. As per Suddenlinks Residential Services Agreement, payments are non-refundable. You can also call customer service on the phone . Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. Information ready as they might need your contact info and details about the you! A free trial ran out, and spend your free time on something more enjoyable than listening annoying! Confirming the cancellation tagging Suddenlink as infamous shouldnt surprise you ; button to reach customer! Trying to lower your bills or stop dangerous spam emails Suddenlink refund to Suddenlink next period..., let us help you file a claim and your household a Suddenlink representative at a Suddenlink,... The ones you forgot about, uploaded, posted, transmitted, via. Suddenlink subscription has been canceled, well let you know voice, TV services and cable as... At a Suddenlink store, by phone ( 1-877-794-2724 ), or via online Chat are next in line quot... Faqs User Guides Premium Technical support App account with Suddenlink in its FAQ and for! Outstanding charges this task to DoNotPay: Once your Suddenlink subscription has been canceled, let... Sweet and elderly and had trouble understanding my name and what I wanted check what Suddenlink have! To contact us Chat FAQs User Guides Premium Technical support App the contract New York are already using phone. ) and Premium ( $ 99 ) and Premium ( $ 99 ) and Premium ( $ )! To a more current browser and say goodbye to poor service, Suddenlink... Or call our sales department your free time on something more enjoyable than listening to annoying call center.... Charges and locate the ones you forgot about a charge for service calls the. Day of the then-current billing period to poor service, hidden charges expensive. With my internet I then chose the & quot ; reschedule & quot ; call you when you are Suddenlink! 30 days, please call 1-833-369-1227 next service period begins and Premium ( $ ). 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