Integrity not only applies to customers, but also to employees and vendors with whom the company deals. View this and more full-time & part-time jobs in Jacksonville, FL on Snagajob. But opting out of some of these cookies may have an effect on your browsing experience. Front-line employees, such as cashiers and baggers, are the most important part of providing outstanding customer service. It takes care of its employees and offers a good work/life balance. You can highlight the customer service team leader duties from the above job description example in your resumes Professional Experience to show that you have been successful in the customer service team leader role. It is also part of their responsibilities to work with other departments, such as marketing, on the development or delivery of their services. You will also be greeting customers as they come in, engaging with them to determine what they need. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Being among the largest employee-owned grocery chains in the U.S. since 1930, its hard not to consider a job here if you have your sights set on a supermarket-type career. The communication will inform you of additional information that is needed and/or assessments that need to be completed. They also need to be good at math, as they will have to count out the correct amount of change for their customers. Since these positions often handle the most complex and demanding tasks, these employees must be assertive and able to prioritize. The main roles of a Publix deli clerk include maintaining the cleanliness of the deli area, preparing food items for customers, maintaining displays, and ensuring that customers are satisfied. customer service team leader From stores and corporate offices to distribution and manufacturing plants, see what associates have to say about working at Publix. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What should I search on Glassdoor to find publix customer service team leader jobs? WebThis Team Leader job description template includes the list of most important Team Leader's duties and responsibilities.It is customizable and ready to post to job boards. Top 25 Resume Objective Examples for Customer Service, Top 17 Project Scheduler Skills to be Best on the Job, Medical Customer Service Representative Job Description,, Customer Service Manager Job Description Example, Walmart Customer Service Manager Job Description, Key Duties, Warehouse and Logistics Manager Job Description, Key Duties, Home Depot Customer Service Representative Job Description,, Customer Relationship Management Analyst Job Description,, Line Server Job Description, Key Duties and Responsibilities, Retail Sales Associate Job Description, Key Duties and, Supply Chain Analyst Job Description, Key Duties and, Make Top Score in Wonderlic Wonscore Test, Make Top Score in Amazon Warehouse Fulfillment Assessment Test, How to Make Top Scores in Situational Judgment Tests, How to Make Top Scores in Finance and Banking Assessment Test, customer service team leader job description, customer service team leader job description for resume, what does a customer service team leader do, Nurse Practitioner Salary in Kansas and How to Increase your Pay, Provide customer service to customers in a professional manner and ensure that they receive the best possible service, Ensure that all calls are answered within an appropriate time frame, and that any problems or issues with your account are resolved as quickly as possible, Follow up on outstanding issues and resolve them promptly, Maintain a high level of knowledge about company products and services, Provide feedback and suggestions regarding improvements to company processes and systems, Attend meetings and other events as required, Resolve complaints from customers and provide solutions to their queries, Adhere to company policies and procedures, Hire, train and motivate staff appropriately, Align self with the business strategy and objectives, A Bachelor of Science degree in Business Administration, Marketing, or in a related subject, Experience in providing excellent customer service to consumers, You must be able to communicate your thoughts in a concise and clear manner, Strong interpersonal skills are essential, Excellent organizational skills and ability to focus and give attention to detail, Ability to work independently and take responsibility for your actions, Strong ability to multi-task and prioritize workloads, Good communication skills and excellent written and verbal English language skills, Knowledge of Microsoft Office applications (Word, Excel, and Outlook) are preferred. In some companies, the customer service team leader is not just responsible for the members of their own department, but also other departments, such as accounts, research, marketing, and sales. Featured image courtesy of Todd Van Hoosear, CC BY-SA 2.0, via Wikimedia Commons. Customer Service Team Leader @ Publix Super Markets Inc. Summary: Ambitious and energetic Customer Service Member of Publix Super Markets Inc. for almost 10 years. Thank you in advance for taking a look at the list of responsibilities and qualifications. Use it to save time, attract qualified candidates and hire the best employees. 16h ago. If the position youre searching for isnt open yet, give our Job Matchtool a try! It is mandatory to procure user consent prior to running these cookies on your website. These cookies do not store any personal information. Experience working with the administration of group benefit plans, Ability to develop advanced reports, documents and graphs in Microsoft Office programs, Knowledge and understanding of Employee Retirement Income Security Act (ERISA), Department of Labor (DOL), Internal Revenue Service (IRS) and Health Insurance Portability and Accountability Act (HIPAA) regulations, Excellent written and verbal communication skills, Proficient skills using Human Resources Information Systems (HRIS) tools such as SAP, Caremark pharmacy system, and Blue Cross Blue Shield computer system, In-depth knowledge of Microsoft Office (Word, Excel, Outlook, Access), Ability to develop advanced queries, reports and forms in Microsoft Access and AdHoc queries in SAP, Strong analytical and problem-solving skills with attention to detail, Strong organizational, planning, and time-management skills, Ability to be flexible and to multi-task under pressure, while maintaining composure, Willingness to work extended hours and flexible hours based on the needs of the department, including working weekends, Ability to work well with others, value and appreciate differences, and be a strong team member, Obvious enthusiasm, initiative and pride in work. Your email address will not be published. Recommending products based on what is being purchased by the customer is also a big part of this job. In addition, they are required to increase efficiency within their department by finding ways to save money, increase productivity, or improve the speed with which they can complete a task. As a cashier, you will be completing the transactions of a customer on the cash register and any other related tasks. We areSee this and similar jobs on LinkedIn. Communication skills. Provides premier customer service, including greeting customers and answering their questions. In addition to offering competitive wages and great benefits, this company also believes associate development lies at the heart of its success. in Team Leader job profile Delegating tasks to team members. Call center automation Required Specific Skills: Provides phone coverage as needed during peak periods throughout the week, Provides intra-departmental support and direction as assigned, Monitors CMS in real time to identify and correct representatives not adhering to schedules or improper use of AUX/ACW, Recommends, develops, and implements solutions to process and procedural opportunities within the CCC and individual teams, Provide feedback to the Supervisors regarding CCRs daily performance, preparing daily metric reports, Shares best practices with other Team Leaders and other areas across the Customer Service organization. Furthermore, the Team Lead is involved with tracking the team's productivity and workload. They ensure that all new employees are properly trained and inducted into the companys culture. The orientation program will cover how to handle product shortages, hazards in the workplace and what to do during hurricanes. We appreciate you taking the time to review the list of qualifications and to apply for the position. Other responsibilities would also include removing any expired products, rotating stock so that new stock is in front and old product is in back, and keeping your designated area clean of spills and clutter. Thats why they hire only those individuals who meet their high standards for employment. The average customer service team lead resume is 0.8 pages long based on 450 words per page. WebPublix has many rewarding career paths open to dedicated people in all parts of our organization. Customer Care Specialist Our team of Customer Care Specialists service Publixs Customer Care Center, which operates Monday Friday, 9 a.m. 6 p.m. and Saturday, 9 a.m. 12 p.m. Our Customer Care team processes hundreds of thousands of customer correspondences annually across seven states and 1,200 stores. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. An example of data being processed may be a unique identifier stored in a cookie. The Customer Service Desk Clerk - Grocery Store possesses a moderate understanding of general aspects of the job. Bachelor's and Associate Degree Showcase good leadership skills to carry team members along, Excellent skills for communicating and relating with both staff members and customers, Good interpersonal skills to create a cordial relationship with team members, Have good temperate to handle disputes and emergencies. Upon your arrival, you may plan your grocery trips, find weekly savings, and even order select products online at Publixs core value of excellence extends to its employees as well as its customers. They are also involved in the process of appointing new employees to ensure adequate training and induction is given to them. The store manager carries the highest responsibility in the store and is ultimately the person who answers to Publix corporate regarding the stores profits and losses. meet your targets and those of the team as a whole. Visit PayScale to research customer service team leader hourly pay by city, Recommending, slicing, weighing, packaging, and pricing meats and cheeses. Offering competitive wages and great publix customer service team leader job description, this company also believes associate development lies at the of... And able to prioritize of this job inform you of additional information that is needed and/or that... 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