We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. The next time someone with us went at 12:45 to wait until 3:00. Not as good the second time. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Such as omelettes, eggs your way, fresh tacos, grilled seafood. Be sure they will be even more motivated. Cancun, Quintana Roo, (August 25, 2021).- Cancun is the area of Quintana Roo, where in the last month more high-impact crimes were committed, including murders, according to data from the Executi Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. 2023 FOX News Network, LLC. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. The birthday was ruined with all of the poor service, lack of resources, lies. Stay connected while youre away with a suite of tech-savvy services. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. My "butler" Lilly was a complete failure. We overlooked the less appealing parts and just enjoyed the weather and time together. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Both were stocked daily with water, assorted soda, beer and snacks. This is the version of our website addressed to speakers of English in the United States. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Blue Diamond Hotels and Resorts Inc. All rights reserved. This material may not be published, broadcast, rewritten, Best customer service! We also received three. Room categories are not indicative of room views. We only had help from staff once. I could go on to call out other missteps by the front desk and butlers but why bother. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . Staff and tourists near the Mexican resort city of Ca Day #3 we go early are told if you're a star class your concierge should book. Dine like a Hollywood A-lister at Star Class Bar & Grill. My "butler" Lilly was a complete failure. Own or manage this property? The bartender at shores was better. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. Make your grand entrance into the ultimate beachfront vacation, starringyou. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. BY FAR the most disappointing dinner reservation process we have ever experienced. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. A body lies in the street in Cancun - as the town is gripped by . Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Yes, dry cleaning and laundry service are offered to guests. from one central panel. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. The food on this resort is mediocre at best. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. No activities take place on the adult scene side of the resort. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. We enjoyed the Lazy River and playing Bingo. Other times guests would help who had learned the tricks. and our It was very good. Tripadvisor performs checks on reviews. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Swim over for a handmade tropical drink, or opt for barstool on dry land at this striking pool bar with views of swaying palms and the beach beyond. There are lots of activities to do if you choose. Best customer service! Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Red flag says our whole stay. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Besides a couple of waiters at the So Cal restaurant, service was not up to par. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. There was also zero offer for compensation based on our failed experience in the first 20 hours. We appreciated the location near the pools, the burger bar and the Italian restaurant. They shut down the buffet and half of the other restaurants to host a show with food. Didnt have one obviously because we were told you didnt need to make them. We hope to receive you again very soon. PHabulous regards, Jonathan Iriarte General Manager. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. Brazza Grill. It was a really long shuttle 1.5 hours on way there. I will absolutely share your comments with them. I hope they can find all the missing to give the families some closure. 55. This is the version of our website addressed to speakers of English in the United States. We waited in line for Hibachi grill 2x. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. As soon as you walk in the door, you feel like someone special. All Rights Reserved. The sports bar was also good. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. From the front deck, we had great views of the sunset. Come and meet the new Guy on the block. There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. Lined up at 2:30. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. However, it did end promptly at 10:30. The beach is nice, it feels like home. The food was good. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). It's not the place for you if you want to relax by the beach and pool. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. We tipped and even with tipping the service was just ok. Breakfast was excellent. 12:00 pm. 2023 Planet Hollywood. Legal Statement. 98% of travelers recommend this experience. Costa Mujeres white-sand beach, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, daily and nightly entertainment, sports and activities, Access to neighboring Planet Hollywood Cancun, Planet Play ($) trampoline park and movie theater, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. I love that overall you dont need reservations for dining. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. Although depending on the time of day waits for freshly prepared food could be long. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). There was hardly any live entertainment to engage the visitors during the day. They have many of them so dont be afraid to ask for one. The lazy river and flow rider were excellent. Barren Space Productions. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. If he wasnt in our section, he instructed the other servers of what we wanted. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. I managed ALL of my own bookings during that time. Didn't get any contact from her for 24 hours. Our kids did mini golf once. We had large sharing plates of appetizers and great meals. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Planet Play. Visitors from Spain, Belize and Uruguay have been among those killed. The Buffett was ok. We found things to eat. Nights of revitalizing comfort will get you ready for days in the spotlight. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Live the VIP experience and dance the night away in paradise. The beach was beautiful. We waited for an hour and half the next time and were seated by 9 and ate by 10. Mutual Fund and ETF data provided by Refinitiv Lipper. We are looking for your next visit in the near future. All Rights Reserved. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Including spa and cabana rentals. Also there was rarely popcorn there which did disappoint the kids. Food is meh. See more questions & answers about this hotel from the Tripadvisor community. Powered and implemented by FactSet Digital Solutions. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. PH Splash Park. With black and white stills from vintage Italian movies on the wall. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. This is the version of our website addressed to speakers of English in United Kingdom. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. I was at the resort for six days and still did not make it around to all of the restaurants. We appreciated the location near the pools, the burger bar and the Italian restaurant. Market data provided by Factset. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Our ceiling in our bathroom leaked into our sink. Red flag says our whole stay. (iStock). I will share your comments to the staff. Claim your listing for free to respond to reviews, update your profile and much more. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows! 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